Nexiva Technologies

(Operating under NextGen Nexiva Technologies)

Effective Date: DD/MM/YYYY
Last Updated: DD/MM/YYYY

At Nexiva Technologies, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website or use our services.

By accessing our website or submitting information to us, you agree to the terms of this Privacy Policy.

Nexiva Technologies

(Operating under NexivaGen Technologies)

Effective Date: DD/MM/YYYY
Last Updated: DD/MM/YYYY

At Nexiva Technologies, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit our website or use our services.

By accessing our website or submitting information to us, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

We may collect the following types of information from users, clients, and visitors:

2.1 Personal Information

• Full Name
• Email Address
• Phone Number
• Company Name
• Address / Location (if submitted)
• Any information you provide through forms or emails

2.2 Business Information

• Project requirements
• Business details shared for quotation/proposal
• Company documents shared for development
• Branding information (logo, brochures, etc.)

2.3 Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website link

This data is collected for analytics and security purposes.

2.4 Payment Information

We may collect payment-related information such as:

• Payment reference ID
• Transaction status
• Invoice details

Note: We do not store your credit/debit card details. Payments are processed through secure third-party payment gateways.

3. HOW WE COLLECT INFORMATION

We collect information through:

• Website contact forms
• Enquiry forms
• Email communication
• Phone calls and WhatsApp messages
• Client agreements and project documents
• Cookies and website analytics tools

4. PURPOSE OF COLLECTING INFORMATION

We collect and use information for the following purposes:

• To respond to your enquiries
• To provide quotations, proposals, and invoices
• To provide IT services and project delivery
• To communicate regarding project updates
• To provide customer support
• To send important notices related to services
• To improve website performance and user experience
• To prevent fraud, spam, and unauthorized access
• To maintain business and legal records

5. HOW WE USE YOUR INFORMATION

We may use your information to:

• Contact you for service discussions
• Understand your business requirements
• Provide services as per contract
• Deliver and maintain websites/apps/software
• Provide technical support and AMC services
• Send service-related messages via email/SMS/WhatsApp
• Generate invoices and payment confirmations

We do not sell or rent your personal information to anyone.

6. SHARING OF INFORMATION

We may share information only in the following cases:

6.1 With Service Providers (Limited Use)

We may share limited information with trusted service providers such as:

• Hosting providers
• Domain providers
• Email/SMS service providers
• Payment gateway providers
• Cloud and server providers

This is only for service delivery purposes.

6.2 Legal Compliance

We may share information if required by:

• Government authorities
• Court orders
• Law enforcement agencies

6.3 Business Transfers

In case of business merger, acquisition, or restructuring, your data may be transferred as per legal requirements.

7. DATA SECURITY

We take reasonable and professional security measures to protect your information including:

• Secure password handling
• Restricted access to confidential information
• Secure hosting configuration (where applicable)
• Data encryption practices (where applicable)
• Use of firewall/security tools (as per hosting availability)

However, no system is 100% secure. You agree that Nexiva Technologies cannot guarantee absolute security against cyber threats.

8. DATA STORAGE & RETENTION

We retain client data only for:

• project execution
• technical support
• legal compliance
• internal record keeping

We may store data for a reasonable period even after project completion, unless the client requests deletion in writing (subject to legal and backup limitations).

9. COOKIES POLICY

Our website may use cookies to:

• improve user experience
• analyze website traffic
• monitor website performance

Cookies do not collect personal data directly unless submitted by the user.

You may disable cookies from your browser settings if you prefer.

9. COOKIES POLICY

Our website may use cookies to:

• improve user experience
• analyze website traffic
• monitor website performance

Cookies do not collect personal data directly unless submitted by the user.

You may disable cookies from your browser settings if you prefer.

11. CLIENT PROJECT DATA & CONFIDENTIALITY

All client project data including:

• source code
• project files
• documents
• credentials
• databases

are treated as confidential.

We do not share client project data with any third party without written permission, except where required for service delivery (hosting, domain setup, etc.).

12. CHILDREN'S PRIVACY

Our services are intended for businesses and individuals above the age of 18.
We do not knowingly collect personal information from children.

13. USER RIGHTS

You have the right to:

• request access to your personal data
• request correction of incorrect data
• request deletion of personal data (subject to legal and business record requirements)

Requests can be made via email at: info@nexivatechnologies.com

14. EMAIL / SMS / WHATSAPP COMMUNICATION

By submitting your contact details, you agree that Nexiva Technologies may contact you via:

• Email
• Phone call
• SMS
• WhatsApp

for service-related communication, proposals, support, and updates.

15. CHANGES TO THIS PRIVACY POLICY

Nexiva Technologies reserves the right to update this Privacy Policy at any time.

Changes will be updated on this page, and the updated date will be mentioned above.

16. LIMITATION OF LIABILITY

Nexiva Technologies shall not be liable for any indirect loss or damages caused due to:

• third-party hacking attempts
• server downtime
• unauthorized access beyond reasonable security control
• user negligence in password handling

17. CONTACT US

If you have any questions about this Privacy Policy, you can contact us:

Nexiva Technologies
(Operating under NextGen Nexiva Technologies)
📍 Location: India
📧 Email: info@nexivatechnologies.com
📞 Phone: +91-7608890332
🌐 Website: www.nexivatechnologies.in