Terms & Conditions

Last Updated: September 24, 2026

1. Introduction

Welcome to NexivaGen Technologies.

These Terms & Conditions govern your access to and use of the NexivaGen Technologies website and, where applicable, your interaction with our services, proposals, digital products, technology solutions and business engagements.

By accessing or using our website, submitting an enquiry, requesting our services, accepting a proposal or entering into a project with us, you acknowledge that you have read and understood these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use the website or engage our services.

For these Terms:

• “NexivaGen Technologies”
• “NexivaGen”
• “we”
• “us”
• “our”

refer to the applicable NexivaGen Technologies business entity operating the website.

“You,” “your,” “client,” or “customer” refers to the individual, business, organization or other entity accessing our website or engaging our services.

 

2. About Our Services

NexivaGen Technologies provides technology and digital solutions that may include:

• Website design
• Website development
• Web application development
• Custom application development
• Web portal development
• Mobile application development
• Software development
• SaaS product development
• ERP solutions
• CRM solutions
• E-commerce development
• API development
• System integration
• AI/ML solutions
• Cloud solutions
• Deployment services
• Digital transformation
• UI/UX design
• Business automation
• Maintenance and technical support

The actual services provided to a client will depend on the agreed project scope.

Website descriptions of our services are general descriptions and do not automatically constitute a commitment to provide every feature, technology or service mentioned on a particular page.

 

3. Acceptance of Terms

You agree to these Terms & Conditions when you:

• Access or use our website;
• Submit an enquiry;
• Request a quotation;
• Communicate with us regarding a project;
• Accept a proposal or quotation;
• Purchase an applicable service or digital product;
• Sign a project agreement;
• Authorize us to begin work.

For paid projects, the signed agreement, accepted proposal, statement of work, purchase order or other written commercial document may contain additional terms that apply specifically to that engagement.

Where there is a conflict between these website Terms and a specific written client agreement, the specific client agreement will generally govern the relevant project matter.

 

4. Website Use

You agree to use our website only for lawful purposes.

You must not use the website to:

• Violate applicable laws;
• Attempt unauthorized access;
• Interfere with website operation;
• Introduce malicious software;
• Conduct fraudulent activities;
• Collect information without authorization;
• Copy or reproduce protected content without permission;
• Misrepresent your identity;
• Impersonate another person or organization;
• Attempt to compromise website security;
• Use automated methods in a manner that harms or disrupts the website.

We reserve the right to restrict access to the website where reasonably necessary to protect our systems, users, business or legal interests.

 

5. Website Content

We make reasonable efforts to maintain useful and accurate information on our website.

However, website information may change over time.

Content may include:

• Service descriptions
• Technology information
• Articles
• Project information
• Case studies
• Images
• Pricing information
• General recommendations
• Technical information

Such information is provided subject to the limitations described in our Disclaimer Policy.

A website description does not automatically form part of a contractual project scope.

 

6. Enquiries & Quotations

Submitting an enquiry through our website does not create a contractual relationship.

After reviewing your requirements, we may provide:

• A quotation;
• Proposal;
• Scope of work;
• Project estimate;
• Statement of work;
• Technical recommendation;
• Commercial proposal.

A project becomes contractually binding when the applicable commercial terms are accepted through an appropriate written or electronic process.

 

7. Project Scope

Each project should have a clearly defined scope.

The scope may include:

• Pages;
• Features;
• Modules;
• Designs;
• Applications;
• Integrations;
• APIs;
• Platforms;
• Development technologies;
• Deliverables;
• Testing;
• Deployment;
• Support.

Only items expressly included in the agreed scope will be considered part of the project deliverables.

Requests outside the agreed scope may be treated as additional work.

 

8. Change Requests

Clients may request changes during development.

Depending on the nature of the change, additional work may affect:

• Project cost;
• Delivery timeline;
• Development resources;
• Technical architecture;
• Testing;
• Deployment.

We may provide a revised quotation or change request before implementing substantial out-of-scope requirements.

Additional work will generally begin after the applicable approval is received.

 

9. Client Responsibilities

Clients are expected to provide information and cooperation reasonably required to complete a project.

This may include:

• Business information;
• Website content;
• Product information;
• Images;
• Videos;
• Logos;
• Brand guidelines;
• Documents;
• Technical requirements;
• API credentials;
• Third-party account access;
• Hosting access;
• Domain access;
• Payment gateway information;
• Approval and feedback.

The client is responsible for ensuring that materials supplied to NexivaGen Technologies are accurate and that the client has the necessary rights and permissions to use those materials.

 

10. Client Content

The client remains responsible for content supplied to us for use in a website, application, software system or other project.

This may include:

• Text;
• Images;
• Videos;
• Logos;
• Product information;
• Customer information;
• Documents;
• Databases;
• Trademarks;
• Other intellectual property.

The client represents that it has appropriate rights or authorization to provide such materials.

 

11. Project Timeline

Project timelines are based on the agreed scope and assumptions.

Delivery may be affected by:

• Delayed content;
• Delayed approvals;
• Delayed feedback;
• Scope changes;
• Third-party integrations;
• API changes;
• Hosting issues;
• Domain issues;
• Payment gateway approval;
• Client-side delays;
• Technical issues;
• Unforeseen requirements.

Where such circumstances materially affect delivery, the timeline may need to be adjusted.

 

12. Project Communication & Approvals

Clients are expected to provide timely feedback and approvals.

Depending on the project, approvals may be required for:

• UI/UX designs;
• Page layouts;
• Content;
• Features;
• Functional requirements;
• Development stages;
• Testing;
• Deployment.

Approval may be provided through an agreed business communication channel, including email or another documented method.

 

13. Payments

Project pricing and payment schedules will generally be specified in the applicable quotation, proposal, invoice or agreement.

Depending on the project, payments may include:

• Advance payment;
• Milestone payments;
• Development-stage payments;
• Final payment;
• Recurring support fees;
• Hosting or third-party charges.

The applicable project agreement will determine the payment schedule.

 

14. Taxes & Government Charges

Unless expressly stated otherwise, applicable taxes, government charges and third-party charges may be payable in addition to the service fees.

Where applicable, invoices will identify relevant taxes in accordance with the applicable requirements.

 

15. Payment Delays

If an agreed payment is not received by the applicable due date, NexivaGen Technologies may, subject to the project agreement:

• Pause development;
• Suspend access to certain services;
• Delay deployment;
• Delay delivery of pending work;
• Suspend maintenance or support;
• Require outstanding amounts to be cleared before continuing.

Any consequences relating to late payment will be subject to the applicable agreement and applicable law.

 

16. Third-Party Costs

Some projects may require third-party services.

Examples include:

• Domain registration;
• Web hosting;
• Cloud infrastructure;
• Payment gateways;
• SMS services;
• WhatsApp-related services;
• Email services;
• API services;
• Software licenses;
• Plugins;
• Stock assets;
• Premium themes;
• Third-party subscriptions;
• External tools.

Unless expressly included in our quotation, these costs may be payable separately by the client.

Third-party pricing and policies are controlled by the respective providers.

 

17. Third-Party Services

NexivaGen Technologies may integrate third-party services into a project.

Third-party services may include:

• Payment platforms;
• Cloud platforms;
• APIs;
• Communication services;
• Analytics platforms;
• Email services;
• Hosting providers;
• Software platforms;
• Social media platforms.

We do not control third-party services.

Changes, outages, API modifications, pricing changes, account restrictions or discontinuation by a third-party provider may affect a project.

Where technically possible, we may assist with resolving integration issues within the agreed scope.

 

18. Domain & Hosting

Where domain or hosting services are arranged as part of a project, the relevant ownership, renewal and payment arrangements will be specified in the applicable proposal or agreement.

Clients should maintain access to their domain and hosting accounts.

Unless otherwise expressly agreed, domain registration and hosting are third-party services and remain subject to the policies of the relevant providers.

 

19. Website Development

Website development projects may include functionality specifically defined in the agreed scope.

Unless expressly included, the following may be considered separate services:

• Additional pages;
• Major redesigns;
• New modules;
• New integrations;
• Advanced SEO;
• Content writing;
• Photography;
• Video production;
• Paid marketing;
• Third-party subscriptions;
• Ongoing maintenance.

The final project scope will determine what is included.

 

20. Custom Software & Application Development

Custom software projects are developed according to agreed requirements.

Because software requirements can evolve during development, functionality outside the agreed scope may require:

• Additional analysis;
• Revised pricing;
• Additional development;
• Additional testing;
• Revised delivery schedules.

The client acknowledges that complex software development may require iterative development and testing.

 

21. ERP & CRM Projects

ERP and CRM projects may involve multiple modules, users, workflows and integrations.

The exact functionality will depend on the agreed scope.

Examples may include:

• Lead management;
• Customer management;
• Sales;
• Inventory;
• Purchasing;
• Employee management;
• Reports;
• Dashboards;
• Workflow automation;
• Integrations.

A website description of an ERP or CRM service does not mean that all listed modules are included in every project.

 

22. Mobile Application Development

Mobile application projects may involve:

• Android;
• iOS;
• Cross-platform applications;
• APIs;
• Backend systems;
• Administrative dashboards.

App-store approval is controlled by the applicable app-store provider.

NexivaGen Technologies does not guarantee that a third-party app store will approve an application unless such responsibility is expressly accepted in writing.

 

23. AI & Machine Learning Services

AI/ML solutions may depend on:

• Data quality;
• Training data;
• Third-party models;
• APIs;
• Computing resources;
• Model limitations;
• User inputs;
• Business requirements.

AI-generated results may contain errors or unexpected outputs.

Clients should review important AI-generated results before relying on them for significant business, legal, financial, medical, regulatory or other consequential decisions.

 

24. SEO & Digital Marketing

Where SEO or digital marketing services are provided, results depend on various factors outside our control.

We do not guarantee:

• Specific search-engine rankings;
• Specific traffic;
• Specific leads;
• Specific revenue;
• Specific conversion rates;
• Specific advertising performance.

Search engines, advertising platforms and social platforms independently control their algorithms, policies and ranking systems.

 

25. Intellectual Property

Intellectual-property ownership will depend on the applicable project agreement and payment status.

Unless otherwise agreed in writing, NexivaGen Technologies retains ownership of its pre-existing:

• Frameworks;
• Libraries;
• Reusable components;
• Development methods;
• Internal tools;
• Templates;
• General-purpose code;
• Technical know-how;
• Processes;
• Proprietary materials.

Client-specific deliverables may be transferred or licensed according to the applicable agreement.

26. Third-Party Intellectual Property

Projects may use third-party software, open-source components, APIs, fonts, plugins, libraries or other licensed materials.

Such materials remain subject to their respective licenses and terms.

NexivaGen Technologies does not transfer ownership of third-party intellectual property where we do not own such rights.

 

27. Open-Source Software

Software projects may include open-source components where appropriate.

Open-source software remains subject to its applicable license.

Clients may be required to comply with relevant open-source licensing requirements where those requirements apply to the delivered software.

 

28. Portfolio & Project Showcase

Unless otherwise agreed in writing, NexivaGen Technologies may identify completed projects as part of its portfolio or business presentation.

This may include:

• Client/company name;
• Project description;
• Publicly available website URL;
• Screenshots;
• General project information.

If a client requires confidentiality or restrictions on portfolio use, those requirements should be agreed in writing.

 

29. Confidentiality

Both parties may receive confidential information during a business relationship.

Confidential information may include:

• Business plans;
• Technical information;
• Credentials;
• Customer information;
• Pricing;
• Product information;
• Source code;
• Business processes;
• Non-public documentation.

Confidentiality obligations may be governed by a separate NDA or project agreement where required.

 

30. Data Protection & Privacy

Personal information collected through the website or business relationship will be handled according to our Privacy Policy and applicable law.

Our Privacy Policy explains matters relating to:

• Personal data;
• Collection;
• Use;
• Storage;
• Sharing;
• Security;
• Privacy rights.

Privacy Policy: /privacy-policy

The Terms & Conditions should not be interpreted as replacing our Privacy Policy.

 

31. Security

We take reasonable measures to protect systems and project environments within the agreed scope.

However, no digital system can be guaranteed to be completely secure.

Clients are responsible for maintaining the security of credentials and accounts under their control.

Clients should not share:

• Passwords unnecessarily;
• Private keys;
• Authentication tokens;
• Payment credentials;
• Other sensitive credentials through unsecured channels.

 

32. Backups

Backup responsibilities depend on the project and hosting arrangement.

Unless expressly included in a service agreement, NexivaGen Technologies does not guarantee that every client system will have continuous or independent backups.

Clients should maintain appropriate backups of important data and systems.

Where backup services are included, the applicable scope and frequency will be specified in the relevant agreement.

 

33. Maintenance & Support

Maintenance and support are separate from initial development unless expressly included in the project scope.

Support may include:

• Bug fixing;
• Technical assistance;
• Minor improvements;
• Security updates;
• Monitoring;
• Server assistance;
• Application maintenance.

Major new functionality may be treated as a separate development requirement.

 

34. Bugs & Defects

Where a defect results from the agreed development scope, NexivaGen Technologies may address the issue according to the applicable warranty or support terms.

Issues caused by:

• Client modifications;
• Third-party changes;
• Hosting changes;
• Unauthorized code changes;
• New requirements;
• External integrations;
• Misuse;
• Unsupported environments

may be treated separately.

 

35. Warranty

Unless otherwise specified in writing, services are provided according to the agreed scope and applicable project terms.

No implied warranty is intended beyond what is required by applicable law or expressly agreed in writing.

We do not guarantee that every software solution will be completely free from defects or compatible with every third-party environment.

 

36. Refunds & Cancellations

Refund and cancellation conditions will depend on the nature of the service and the applicable agreement.

For project-based development services, work may begin after advance payment and allocation of development resources.

Once work has commenced, refunds may depend on:

• Work already completed;
• Costs already incurred;
• Third-party charges;
• Project stage;
• Contractual terms;
• Applicable law.

Where NexivaGen offers an online purchase or subscription with specific cancellation/refund terms, those terms should be presented separately and will apply to that particular service.

 

37. Suspension or Termination

Either party may terminate a project according to the applicable project agreement.

NexivaGen Technologies may suspend services where reasonably necessary because of:

• Non-payment;
• Misuse;
• Security risks;
• Illegal activity;
• Material breach;
• Unauthorized access;
• Abuse of personnel;
• Other serious violations of the applicable agreement.

Upon termination, outstanding financial and contractual obligations may remain payable according to the applicable agreement.

 

38. Prohibited Activities

You must not use our services or website to facilitate unlawful or abusive activities.

This may include:

• Fraud;
• Phishing;
• Malware distribution;
• Unauthorized access;
• Identity theft;
• Illegal financial activity;
• Copyright infringement;
• Distribution of unlawful content;
• Harassment;
• Unauthorized surveillance;
• Other activities prohibited by applicable law.

We reserve appropriate rights to suspend or terminate services where legally justified.

 

39. User-Generated Content

If the website allows users to submit reviews, comments, testimonials or other content, the submitting user remains responsible for that content.

Users must not submit content that:

• Violates applicable law;
• Infringes intellectual property;
• Contains malicious code;
• Is fraudulent;
• Is defamatory;
• Contains unauthorized personal information;
• Violates another person's rights.

We may remove content where reasonably necessary.

 

40. Third-Party Links

Our website may contain links to external websites.

These links are provided for convenience or reference.

NexivaGen Technologies does not control third-party websites and is not responsible for their:

• Content;
• Privacy practices;
• Security;
• Availability;
• Products;
• Services;
• Terms.

Users should review third-party terms before using external services.

 

41. Disclaimer of Business Results

Technology services are intended to support business objectives, but results depend on many factors.

We do not guarantee specific:

• Revenue;
• Profit;
• Sales;
• Leads;
• Customers;
• Website traffic;
• Search rankings;
• App downloads;
• Conversion rates;
• Return on investment.

Any projections or estimates provided during discussions are indicative unless expressly guaranteed in a written agreement.

 

42. Limitation of Liability

To the maximum extent permitted by applicable law, NexivaGen Technologies will not be liable for indirect, incidental, special or consequential losses arising from the use of our website or services, except where liability cannot lawfully be excluded or limited.

This may include losses relating to:

• Business interruption;
• Loss of anticipated revenue;
• Loss of anticipated profits;
• Loss of opportunities;
• Third-party service interruptions;
• Data loss;
• Platform changes;
• External security incidents.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

For paid projects, any contractual limitation of liability should be specified in the applicable project agreement.

 

43. Force Majeure

NexivaGen Technologies will not be responsible for delay or failure caused by circumstances reasonably beyond its control.

Such circumstances may include:

• Natural disasters;
• Government actions;
• Internet outages;
• Power failures;
• Telecommunications failures;
• Hosting failures;
• Major cybersecurity incidents;
• Third-party platform outages;
• War;
• Civil disturbance;
• Epidemics or pandemics;
• Other circumstances beyond reasonable control.

Project timelines may be adjusted where such circumstances materially affect delivery.

 

44. Indemnification

To the extent permitted by applicable law, a client may be responsible for claims, losses or liabilities arising from:

• Materials supplied by the client;
• Unauthorized use of third-party intellectual property;
• Illegal use of the delivered system;
• Violation of applicable law by the client's activities;
• Misuse of the services;
• Unauthorized modifications;
• Breach of the applicable agreement.

Specific indemnification obligations should be established in the relevant project contract where required.

 

45. No Agency or Partnership

Use of the website or engagement of our services does not create a partnership, joint venture, employment relationship or agency relationship between the parties unless expressly agreed in writing.

 

46. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

The specific jurisdiction and dispute-resolution mechanism applicable to a project may be established in the relevant client agreement.

Where no separate contractual provision applies, disputes shall be addressed according to applicable Indian law and the jurisdiction of the competent courts.

 

47. Dispute Resolution

The parties should first attempt to resolve project-related disputes through good-faith communication.

Where a written project agreement contains a specific dispute-resolution process, including negotiation, mediation or arbitration, that process will apply.

Nothing in these Terms prevents a party from exercising rights or remedies that cannot legally be excluded.

 

48. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

49. Waiver

Failure to enforce a provision of these Terms & Conditions does not automatically constitute a waiver of the right to enforce that provision later.

 

50. Changes to These Terms

NexivaGen Technologies may update these Terms & Conditions when necessary to reflect:

• Changes in services;
• Website functionality;
• Business operations;
• Technology;
• Legal requirements;
• Commercial practices.

The updated version will be published on this page with a revised Last Updated date.

Continued use of the website after an update may constitute acceptance where permitted by applicable law.

For existing client projects, contractual changes will be governed by the applicable project agreement.

 

51. Entire Agreement

For a specific paid project, the applicable agreement, proposal, statement of work, quotation, purchase order and other expressly incorporated documents may together constitute the agreement between NexivaGen Technologies and the client.

These website Terms & Conditions do not replace project-specific contractual terms unless expressly stated.

 

52. Contact Information

For questions regarding these Terms & Conditions, please contact:

NexivaGen Technologies Pvt. Ltd.

Website:
https://nexivatechnologies.in

Email:
info@nexivatechnologies.in

WhatsApp:
+91 76088 90332

Location:
Bhubaneswar, Odisha, India

Subject:
Terms & Conditions Enquiry