NexivaGen Technologies

Effective Date: DD/MM/YYYY
Last Updated: DD/MM/YYYY

Welcome to NexivaGen Technologies. These Terms & Conditions (“Terms”) govern your access and use of our website, services, and any business interaction with us. By accessing our website or using our services, you agree to comply with these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. COMPANY INFORMATION

Brand Name: Nexiva Technologies
Registered Name: NexivaGen Technologies
Business Type: IT Solutions & Software Development Company
Email: info@nexivatechnologies.in
Website: www.nexivatechnologies.in
Location: India

2. ACCEPTANCE OF TERMS

By visiting our website, submitting an enquiry, signing a proposal, making a payment, or using any service provided by NexivaGen Technologies, you confirm that you:

• have read these Terms
• agree to these Terms
• are legally eligible to enter into a contract

3. SERVICES PROVIDED

NexivaGen Technologies provides IT services including but not limited to:

• Website Design & Development
• Web Application Development
• Mobile Application Development
• Software Development
• UI/UX Design
• Digital Marketing & SEO
• Domain & Hosting Assistance
• Maintenance & AMC Support
• Custom IT Consultation

All services are provided as per quotation, proposal, work order, or agreement.

4. PROJECT EXECUTION & WORK PROCESS

All projects are executed based on:

• Approved Quotation / Invoice
• Project Proposal
• Scope of Work (SOW)
• Work Order (WO)
• Project Agreement / Service Agreement

Work will start only after receiving the required advance payment and project details from the client.

5. CLIENT RESPONSIBILITIES

The client is responsible for providing:

• Correct business information
• Website content (text, images, documents)
• Logo and branding materials
• Timely approvals and feedback
• Hosting/domain access if required
• API keys and third-party credentials if required

Delay in providing the above may delay the project timeline.

6. PAYMENT TERMS

All payments must be made as per the agreed milestones.

Payment Rules:

• Work begins only after advance payment.
• Final delivery and handover will be done only after full payment.
• Payments once made are non-refundable unless agreed in writing.
• Payment delays may pause project development.
• Any additional work will require additional charges.

7. REFUND POLICY

NexivaGen Technologies follows a strict no-refund policy once work has started.

Refund will not be provided for:

• advance payment
• partial work completed
• cancellation after project initiation
• delays caused by client

Refund is applicable only if the project is not started due to company fault, subject to management approval.

8. PROJECT CANCELLATION POLICY

If the client cancels the project after confirmation:

• advance payment will not be refunded
• work completed till the paid milestone will be delivered
• additional pending payments may be applicable if work is completed beyond paid milestone

9. CHANGE REQUEST POLICY

Any additional features requested after scope approval will be treated as a Change Request.

Change Requests require:

• written confirmation
• revised quotation
• revised timeline approval
• additional payment

10. REVISIONS POLICY

Revisions are limited and depend on the selected package.

Included:

• minor design updates
• minor text corrections

Not Included:

• major redesign
• repeated design changes
• additional pages/modules not included in scope

11. DOMAIN & HOSTING TERMS

Domain and hosting services may be:

• provided by client, OR
• purchased through NexivaGen Technologies

Important:

• Domain and hosting renewal charges are client responsibility.
• NexivaGen Technologies is not responsible for downtime caused by hosting provider.
• Any server crash or third-party issue is not under NexivaGen Technologies control.

12. THIRD-PARTY SERVICES DISCLAIMER

NexivaGen Technologies may integrate third-party services such as:

• payment gateways
• SMS/email gateways
• WhatsApp APIs
• Google Maps
• hosting providers
• plugins and tools

Client agrees that NexivaGen Technologies is not responsible for:

• third-party downtime
• third-party policy changes
• third-party subscription charges
• third-party API failures

13. CONFIDENTIALITY

We respect client confidentiality and do not share project details or data with unauthorized parties.

However, client must also ensure that they do not share confidential credentials or source code publicly.

14. INTELLECTUAL PROPERTY (IP) RIGHTS

All project work, source code, designs, and deliverables remain property of NexivaGen Technologies until full payment is received.

After full payment:

• ownership will be transferred to the client as per agreement
• admin credentials will be shared
• source code will be provided only if included in agreement

15. PORTFOLIO & MARKETING RIGHTS

NexivaGen Technologies reserves the right to showcase completed projects in its portfolio, website, and marketing materials unless the client requests written confidentiality.

16. WARRANTY / SUPPORT POLICY

Warranty support is provided for a limited period as per agreement.

Support includes:

• bug fixes
• technical troubleshooting

Support does not include:

• new feature addition
• redesign
• content update beyond minor edits
• third-party service failures

After warranty, paid AMC support will apply.

17. WEBSITE USAGE TERMS

By using our website, you agree that you will not:

• misuse any content or code
• attempt hacking, data extraction, or unauthorized access
• send spam or malicious requests
• violate laws and regulations

18. LIMITATION OF LIABILITY

NexivaGen Technologies shall not be liable for:

• business losses
• loss of revenue/profit
• data loss due to hosting issues
• delays caused by client
• third-party downtime
• cyber attacks beyond reasonable control

Maximum liability is limited to the amount paid by the client for the specific service.

19. DATA PRIVACY

Client data will be handled securely.
However, complete data security depends on client hosting/server practices and third-party platforms.

20. TERMINATION OF SERVICES

NexivaGen Technologies reserves the right to terminate services if:

• client fails to make payments
• client misuses services
• client violates terms
• client behaves unprofessionally or threatens staff

In such cases, payments already made are non-refundable.

21. FORCE MAJEURE

NexivaGen Technologies shall not be responsible for delays caused due to:

• natural disasters
• internet/network failures
• government restrictions
• server outages
• war, riots, strikes
• pandemics

22. MODIFICATION OF TERMS

NexivaGen Technologies reserves the right to update these Terms & Conditions anytime without prior notice.

Updated terms will be published on the website.

23. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Any dispute shall be subject to jurisdiction of [Bhubaneswar,Odisha, India] courts only.

24. CONTACT INFORMATION

For any questions regarding these Terms, you can contact us:

NexivaGen Technologies
(Operating under NextGen NexivaGen Technologies)
📧 Email: info@nexivatechnologies.com
📞 Phone: +91-7608890332
🌐 Website: www.nexivatechnologies.in